Hardware warranty

Miranda Technologies warrants that the equipment it manufactures shall be free from defects in material and workmanship for a period of two (2) years from the date of shipment from the factory (1 year for iControl and Vertigo hardware products). If equipment fails due to such defects, Miranda Technologies Inc. will, at its option, repair or provide a replacement for the defective part or product.

Products returned within the warranty period that have been subject to abuse, modification, or operated and installed in a manner other than that specified by Miranda Technologies Inc., will be deemed void and subject to Miranda Technologies Inc. standard out-of-warranty rates, and will be repaired for time and material charges at the buyer's expense. The current pricing structure for this service is available from Miranda Technologies technical support services.

This disclaimer shall apply even if the express warranty set forth above fails of its essential purpose.

Software Warranty

Miranda Technologies Inc. and all its subsidiaries warrant that for a period of one (1) year from the date of shipment from the factory:

1. The media on which the Software is furnished will be free of defects in materials and workmanship under normal use.
2. The Software will substantially conform to the licensor's published specifications.

This warranty extends only to the Customer who is the original licensee. In no event does Miranda warrant that the Software is error free or that the Customer will be able to operate the Software without problems or interruptions.

The software warranty does not apply if the Product:

1. Has been altered (except by Miranda).
2. Has not been installed, configured, operated, or maintained in accordance with instructions supplied by Miranda.

This disclaimer shall apply even if the express warranty set forth above fails of its essential purpose.

Miranda Technologies Inc. makes no other warranties, expressed or implied, of merchantability, fitness for a particular purpose, or otherwise. Miranda's liability for any cause, including breach of contract, breach of warranty or negligence with respect to products sold by it, is limited to repair or replacement by Miranda at its sole discretion.

Out-of-Warranty Repairs

All out-of-warranty repairs are warranted for a period of 90 days from the date of shipment from the factory.

The warranty definition is subject to change.

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In Warranty

For any hardware defects experienced by the customer while the product is under warranty Miranda Technologies Inc. will incur the shipping cost to the customer and the customer is responsible for the shipping costs to Miranda.

Out of warranty

For defective products that are out of warranty the customer is responsible for all shipping costs to and from Miranda Technologies Inc.

DOA

For any product that is classified by Miranda Support Services as "Dead on Arrival" (out of the box failure) Miranda will assume shipping costs to and from the customer.

Defective Products within 90 Days of reception

For any product that has been determined defective within 90 days from first installation, Miranda will assume responsible for shipping costs to and from the customer.

Miranda offers a variety of Support programs that can be mixed and matched to meet each customer's individual requirements.

Standard in-warranty support services

Our Standard Support Services for products under warranty is available to all Miranda customers at no additional charge. Support services are available to our customer's consisting of the following deliverables;

• Direct telephone access to Regional Technical Support Monday - Friday 9:00 - 9:00 EST.
• Extended hours of support Monday - Sunday 24x7x365 for critical on air issues
• Advanced Replacement or Loaner available for defective products
• Access to Miranda's Customer Service Site
• Tracking of all technical support issues until closure
• Best efforts to meet response time commitments in line with Miranda's published service guidelines.
• Providing a fix or work around to firmware or software as deemed appropriate

Standard out-of-warranty support services

Our Standard Support Services for products out of warranty (includes products that have reached the 2 year standard hardware (I year for iControl and Vertigo hardware) and products that have reached the 1 year software warranty and not covered by an extended service program) is available to all Miranda customers at no additional charge. Support services under the Standard Support Plan are available to our customer's consisting of the following deliverables;

• Direct telephone access to Regional Technical Support Monday - Friday (excludes Help Desk support for out of warranty iControl and Vertigo software suite)
• Access to Miranda's Customer Service Site
• Email submission directly to Technical Support Services
• Tracking of all technical support issues until closure
• Providing response to issues in line with Miranda's published service guidelines.
• Providing fix or work around to firmware or software as deemed appropriate

Programs: Extended hardware warranty
Product code: Miranda-Care, Miranda-Care-24

Feature description
Miranda's Extended Hardware Warranty program protects your investment by extending the product warranty beyond the published 2 year period.

Note: iControl and Vertigo hardware products carry a 1 year warranty period.

Miranda's Extended Hardware Warranty also includes advanced parts replacement or loaner providing immediate shipment and replacement for Miranda products at the time a call is placed to Miranda's Technical Support Services. The minute the problem is diagnosed as a hardware failure a replacement part (or loaner) is shipped immediately for next day delivery (subject to product or part availability). Basic coverage is provided for Help Desk support from Monday, from to Friday 9:00 am to 9:00 pm.

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Programs: Software subscription program
Product code: VX-Subscription, VX-Subscription-24, iControl-Subscription, iControl Subscription-24

Feature description
Miranda provides an extensive software subscription program available in 1 to 4 year terms. The software subscription program provides ongoing software support as well as upgrades for any maintenance and feature release during the term of your maintenance agreement.

Also included in the SMP is Help Desk support coverage.

Monday to Friday: 9:00am to 9:00 pm EST

You have the option to extend Help Desk support coverage to 24/7/365 for Severity 1 and 2 on-air critical issues for an additional fee.

4.1 Service delivery programs

Technical Assistance Programs	Product Code	Description
On-site services	FSE-WD FSE-WE FSE-HD	Provides scheduled on-site services for account review and maintenance by a senior field engineer.
Repair and return	RnR	For products that require repair and are out of warranty having reached the end of their 1 or 2 year warranty period. The customer is responsible for all shipping charges Miranda will repair or replace the product at its sole discretion All out-of-warranty repairs are warranted for a period 90 days from the date of shipment from the factory

Education services

Our Education Services department provides extensive product training designed and tailored to meet each customers specific training requirements. The training can be highly focused to meet the needs of your operators or broadcast engineers. You have the choice of training at Miranda's state of the art training facilities or have our trainer deliver product training at your premise, the choice is yours.

Program	Product Code	Description
Training at Miranda	TRAINING-M	Provides 1 or 3 days customized product training at Miranda's facilities for a maximum of 6 people.
Training on-site	TRAINING-OS	Provides 1 or 3 days customized product training at the customers premise for a maximum of 6 people.

Miranda Technologies Inc. offers bundled support packages delivering a combination of the best in breed services designed to maximize business continuity and return on investment. These packages are available in 1 to 4 year terms.

Miranda Care

Miranda Care is designed for customers that need basic extended hardware services and technical support services.

Services Included:

• Extended Hardware Warranty
• Advanced Replacement (Next day delivery)
• Help Desk Monday to Friday 9:00 am to 9:00 pm

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Miranda Care 24

Miranda's Care 24 package extends the Miranda Care service to include support coverage 24/7/365 for critical on-air issues.

Services Included:

• Extended Hardware Warranty
• Advanced Replacement (Next day delivery)
• Priority Help Desk 24/7/365

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Miranda Care Subscription

The Miranda Care Subscription package is designed for customers that require software maintenance and feature release assurance coupled with our standard Help Desk coverage Monday to Friday 9:00 am to 9:00 pm EST. Subscription services is only available for Miranda's iControl and Vertigo product families.

Product Name: iControl-Subscription, VX-Subscription

Services Included:

• Software Subscription
• Help Desk Monday to Friday 9:00 am to 9:00 pm

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Miranda Care Subscription-24

The Miranda Care Subscription-24 is targeted for customers that require the highest level of service, maintenance, coverage and technical expertise 24x7x365 for their Miranda's iControl and Vertigo products.

Product Name: iControl-Subscription-24, VX-Subscription-24

Services Included:

• Software Subscription
• Priority Help Desk 24/7/365